TIMOTHY P. JAHR 7016 Tiger Lily Pl Fort Wayne, IN 46835 tim.jahr@gmaIl.COM (260) 492-0239 SUMMARY Versatile I/T support professional with excellent communication skills, documentation abilities, problem solving techniques, and persistence to make sure the job gets done and done right. EXPERIENCE Network Specialist November 2005 - June 2009 Superior Essex, Fort Wayne, Indiana Provided front-line support for a large user base spread across twenty plus sites in the United States, Canada, and Mexico, as well as extended support for users in Europe, China, and South Korea. Tasks included password resets and account administration, general Windows and Office troubleshooting, system imaging and rebuilding, basic hardware repairs, and videoconferencing support. Primary responsibility for Autosys scheduling software that processed batch jobs through QAD (the company ERP software platform), including creating the input cards for the jobs, and troubleshooting any failures, including after-hours and weekend support on a rotating basis. Support lead for implementation of a multi-system software and hardware-based invoicing solution, as well as a company-wide eLearning system. Project lead and head technical writer for implementation of a web-based repository for documentation of help desk procedures and software documentation. Assumed primary internal support for all landline-based telecommunications for final 8 months in position. Proofreader April 2005 - September 2005 American Color / Do it Best, Fort Wayne, Indiana Proofread all customized ads built for individual Do it Best hardware franchises for spelling, grammatical, and design errors. Responsible for sending pages to press when they were complete. Performed daily network maintenance for the system administrator including checking backup records, analyzing system logs, restoring backups, and other tasks as needed. Administrative Assistant I July 2002 - January 2005 University of New Hampshire, Durham, New Hampshire Primary point of contact for all customers in the Academic Technology department. Tasks included administrative duties, managing the director's personal and the departmental calendars, ordering office supplies, and balancing cash drawers. Performed additional duties as requested, including desktop publishing, graphic design, web design, proofreading, training work study students, setting up new email accounts for staff, assisting with conference planning, and maintaining expense spreadsheets. Customer Service Representative August 2001 - July 2002 Best Buy, Portsmouth, New Hampshire Provided customer assistance through selling merchandise, extended warranties and related services, operating the cash registers, processing store credit applications and returns/exchanges. Assisted with bank deposits and payroll processing as requested. Computer Technician, Subcontractor August - November 1998 Interfuse, Inc., Upland, Indiana Subcontracted to install network cards in students' computers and configure their machines to access the newly implemented residence hall network. Student Technician May 1997 - December 1998 Taylor University, Upland, Indiana Upgrades, maintenance, and troubleshooting for all faculty, staff, and public lab computers on the Upland campus. Primary liaison to the manufacturer for software upgrades and replacement of defective hardware. Assisted and trained students and faculty/staff on the use of Email, Internet, Office, and other applications. EDUCATION Social Psychology, Master of Arts January 1999 - Present Ball State University, Muncie, Indiana GPA 3.9/4.0 Coursework completed May 2001, Thesis pending. Psychology, Bachelor of Arts June 1995 - May 1999 Taylor University, Upland, Indiana GPA 3.7/4.0 Concentration in Counseling Psychology. ACTIVITIES Presenter, MMUG Fall Conference 2006 Conference Technical Staff, Engineering For Growth executive conference, September 2007 Board Member/Treasurer, Essex Employee Club, 2008-2009 SOFTWARE Windows XP/Vista/7 AIX/UNIX/Linux Active Directory Microsoft Office Open Office Internet Explorer Firefox/Chrome FTP Clients SharePoint CA AutoSys Workload Automation QAD (ERP system) P-Synch enterprise password management Optio/Bottomline Print Manager Terminal Emulators Ghost Altiris Deployment Solution Veritas Backup Exec HEAT IT Service Management(FrontRange) SPSS Blackboard InformaStream Learning Management System Adobe Photoshop Adobe Illustrator QuarkXPress Adobe Dreamweaver